Help to return the money for a low-quality product

The administration of Envato, please help! ThemeMascot sold me a low-quality product that was accompanied by technical support. Technical support was not provided properly. The product is written poorly and contains a lot of errors, it is very laggy, and the database issues poor data processing speed due to errors in the code, it can not be worked with. I want a refund for the product. I created a request for a refund, but I haven’t received a response from the seller for more than 5 days. The program was purchased from ThemeMascot.

If you do not get a response from the author then you can reach out to envato. Envato Market Help and Support

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I wrote that the administration and the seller ignore me(((