Help Needed - Cannot confirm my theme Forest account

I created a Theme Forest Account, in order to download a Wordpress theme.

I am now trying to register my Avada tools (Fusion Builder and Fusion Slider), but the process is failing when I try and Register a Personal Token. From within Word Press, you click this link, and it is supposed to take you to a site that generates the Personal Token. However, when you click the link from within wordpress, you need to be logged into the same Theme Forest account you used to purchase the theme.

I have logged into the same account on Theme Forest, but when I click on the above link Theme Forest is asking me to activate my account with “The email we sent you when you registered your account.” I have not received this email.

I clicked, resend email. Still no confirmation email in my inbox.
Checked spam filter, still no email.

Looked for a place to contact Envato, but I cannot find any contact details to assist me. Can someone please point me in the correct direction?


Open a Help Ticket from Envato Elements They would like to assist you.


I’m having the same issues! was this issue fixed? if so how? i need help asap!!