Help - Locked out of my account


#1

Has this ever happened to anyone else? What was the reason? Contacted Support - how long does this take to resolve?


#2

usually from 2-3 days to a week )


#3

Thanks for your reply - crazy and frustrating situation!!


#4

Tried to login today, have the same “Locked out” issue. Waiting for support…


#5

Not only are you locked out, your profile, portfolio and all items are disabled:

I saw this happen to Yio and thesecession as well. I noticed it when I suddenly popped up from 51th to 49th place on the Top Author ladder.

Such a nasty thing to experience! Hope all works out quickly for those who are affected.


#6

I hope your situation gets resolve very soon @gballx and others.

How and why does this happen? If appropriate it would be good to hear more about this at conclusion so we can avoid it if possible. :frowning:


#7

Hey folks!

I’ve just spoken to the Legal team about this. Apparently a few authors were disabled earlier today on account of some legal questions. We’re going to be re-enabling the accounts by later today, however specific items from each account will remain disabled.

Apologies for being a little vague about this, I genuinely wish I could say more, but because it’s a legal-related issue I can’t say too much on the public forums.

Each of the authors to whom this impacts will receive an email next week explaining the situation in more detail.


#8

Thank you for providing a statement @matthewcoxy . Hopefully this gets straightened out for all involved.


#9

Thank you very much MidnightSnap - it’s great to be back…now where was I…ah yes droning. :slight_smile: