Help installing new theme

XLFitness · January 25, 2019, 9:14pm

I am getting this error…what do I do?

Installing Theme from uploaded file: themeforest-7404913-fitness-gym-wordpress-theme.zip

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

baileyherbert · January 25, 2019, 9:40pm

Hello!

This error occurs when the file you are trying to upload into WordPress is not a valid theme file. Please go back to your downloads page and download the theme again, making sure to select “Installable WordPress file only.”

If you don’t see this option, then you may have purchased an item which is not compatible with WordPress. I would suggest contacting the author of the item you purchased to see if they offer a WordPress version and can help you exchange it.

Hope this helps!

XLFitness · January 25, 2019, 10:23pm

Thank you that worked!

XLFitness · January 25, 2019, 10:24pm

This purchase comes with 6 months of support. How do I get support? Is it only through this forum?

charlie4282 · January 25, 2019, 10:26pm

Their support info is here https://themeforest.net/item/fitness-gym-wordpress-theme/7404913/support

Keep in mind what support covers https://themeforest.net/page/item_support_policy

XLFitness · January 26, 2019, 6:45pm

I have moved to a new domain host and trying to upload this theme. This is the error I am getting. Any suggestions?

Installing Theme from uploaded file: themeforest-7404913-fitness-gym-wordpress-theme-wordpress-theme.zip