HELP! i want to purchase a track and its missing

HI i download a preview track - 21192163_this-is-quirky_by_goodmusicteam_preview.mp3
and now i want to purchase it, and its missing
what can i do? Please any help? Thanks!

Hi,

Sorry to say that! that item author account is suspended or removed by himself.
https://audiojungle.net/item/this-is-quirky/21192163
that item and author are no longer in Envato > Audiojungle

hope you understand.

Thanks!

can i reach them somehow? by mail or facebook?

I think there is no way at here(Envato Market) you can check documentation may be there you will find mail address.