Is there anyone who can possibly tell me if there is a way to refund on a purchase or how to get a video created? I have no clue how to use Adobe or what to do with the intro video theme I purchased.
You can hire a freelancer at www.studio.envato.com or you can request a refund but technically a lack of technical knowledge to use an item would not necessarily meet then requirements for this Can I Get A Refund? – Envato Market Help Center