Help! Full width is not working for rows nor slider

I need help with VC in Dalton theme for the page rows and Revolution slider. For weeks now I have gone through all tutorials possible and I am still not able to get the slider or rows to stretch full width. I have selected the options for “full width content” in the selected rows and in the slider itself and nothing makes it work. Also, there is a large blank space above the banner which is not allowing it to sit at the top of the page . I have been working with Themepunch and none of their directions have worked. My dead line is in days and I am not able to fix this issue. CAN SOME PLEASE HELP???

-C-

You have no buyer badge on the account so I am slightly surprised that they did what they have but if the author can’t fix it then unfortunately it’s unlikely anyone here will be able to do much more.