HELP//// downloaded my order but can't open need some help how start



HELP//// downloaded my order but can’t open need some help how start


Hi @gatita1213

What products you purchase from the marketplace?


Epic Video studio


Hi @gatita1213

If you purchase After Effects Project Files you need to have After Effects Software installed on your computer to open the project.



Ok thank you but I don’t have after effects and I didn’t know I need after effects, can I have my money back or get something were I don’t need to use after effects??.


You can download a trial of AE from Adobe’s website and use that or if you want a refund you ill need to contact envato support but bear in mind that this file is in the AE category so it may not be grounds for a refund.
Out of interest what are you looking to do and how would you want to edit it?

Just about any professional or quality standard creative file is going to need software to modify it.

Good luck


I edit on Final Cut.


I’ve never seen FCP files for sale on here.

Assuming you are using the full version you have Motion files