Hi. I just created an account with an Apple ID to buy a theme. After doing that it said I couldn’t download the theme until I confirmed my email (cool policy, really helpful). The email never arrived. I requested another email countless times. I gave up and tried unlinking my account from the Apple ID and using my regular email. After doing this it’s now showing that I have no purchases. Can someone look into the ticket (3897634) asap please? This is holding me up.
If you have already submitted a ticket with Envato Support then you will have to wait for them to deal with it. @KingDog for additional details.
1 Like
Thanks for the heads up. Our Support team will be handling this for you as soon as they can. We try and balance the need for security with ease of purchase. We’ll get everything sorted for you.