Hello,Hello, my account was locked while completing the payment. I contacted my bank to see if this situation could be caused by my bank, and they stated that there was no blocking or similar situation by my bank. How can I unlock my account so I can proceed with my purchase? I am purchasing from Turkey. while completing the payment. I contacted my bank to see if this situation could be caused by my bank, and they stated that there was no blocking or similar situation by my bank. How can I unlock my account so I can proceed with my purchase? I am purchasing from Turkey.
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Hello!
Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link
In the ‘Tell us more’ dropdown select:
‘My account is locked’
Also you should check this help articles:
Thanks
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Hello, I followed all the steps you mentioned, but I did not get any results. Can you please tell me what else I can do to unlock my account? I had the same problem on multiple accounts. I couldn’t find a solution. Thanks.
Continuing the discussion from Hello, my account was locked:
Hello, I followed all the steps you mentioned, but I did not get any results. Can you please tell me what else I can do to unlock my account? I had the same problem on multiple accounts. I couldn’t find a solution. Thanks.
If you have created the ticket already, wait for the reply. Envato support will get back to you as soon as possible