Hello, my account was locked immediately after purchasing

Envato Customers Purchases and Subscriptions
1

*Hello, my account was locked immediately after purchasing [The payment was deducted, but I cannot access the item. Please confirm the status of my account and the purchase.

2

https://enva.to/help

3

thanks
i did already but no response from the support

4

It’s slow. May take 3-5 working days but if your account is locked, the payment is cancelled already.