Having problems getting the "Trial" use to change to our "Project Use"

Hello, I reached out to Envato about an issue where the “Trial” status of some songs we downloaded will not change over to our “Project” use.

We initially downloaded the music without assigning a Project because we wanted to create a temp track first to see if the music would work in our video. Once we determined which music we wanted to use we went back to our Downloads section and added a License and added the selected music to a Project. BUT still the music we have selected still shows “Trial”.

Can anyone help with this issue as we have submitted a ticket. We did get a response but their suggestions did not solve our issue. Thanks so much!!

Under a deadline!!