Has Industrial Themes Abandoned?

Searched hi and low for a way to contact Envato for support… If anyone knows of a better way than this please share.

My issue is that I purchased and am using a theme from one of Envato’s providers which I’m having trouble with…

Their support email bounces, their online support forum is a dead end (no longer active).

Assuming that because Envato is still selling their themes they might have a way to contact them for support?

You can reach envato using Envato Market Help and Support

It doesn’t look like the author is still active (last updated were years ago).

There’s no way of envato being able to track the status of every file for sale here (as they don’t own these) so depending how recently you purchased the theme then you’d probably be entitled to a refund