Hard-disabled

Hello,

My item got a hard disabled for the following reason:
Item included a collection of files that are currently up for sale.

So, happens after this hard disable? I’ll get a freeze earnings?
Thank you.

Your earning are safe but you won’t be able to sell the item till you remove the item from the collection

1 Like

Thank you.

hello. i have same problem. earnings from this item freezed. and file disabled. what can i do to take back earnings ?

Contact Envato Authors Help and Support, they are the only ones that can help in these matters. Stay safe! Cheers!