Hello,
My item got a hard disabled for the following reason:
Item included a collection of files that are currently up for sale.
So, happens after this hard disable? I’ll get a freeze earnings?
Thank you.
Your earning are safe but you won’t be able to sell the item till you remove the item from the collection
1 Like
Thank you.
hello. i have same problem. earnings from this item freezed. and file disabled. what can i do to take back earnings ?
Contact Envato Authors Help and Support, they are the only ones that can help in these matters. Stay safe! Cheers!