GraphicRiver template is incomplete

Does Envato do support? The PSD for a GraphicRiver template product comes in with the main image missing. The Main Photo is a Smart Object and is a white cutout of the image.

What do I do?

Does it say in the item description if the missing image is included?

For example this one states that the model is not included and for demo purposes only. Probably stock photography which the author does not own the copyright to distribute.

Could that be the same with the one you have?

Otherwise it’s the author who you need to contact rather than envato

You’re right. “Photo models used in the preview are not included”

I didn’t see that!

Unfortunately it’s quite common

That said if you message the author they can probably tell you where to get it from

Thank you, Charlie