I bought a license for Grand Restaurant WordPress theme but i can’t activate it. In my site it ask me to generate an envato token to register my purchase but following all the suggested steps the process return me an error like the token is wrong.
But the same procedure, for envatoMarket plugin worked properly.
If you had any personal token already created and worked then you can try with that one instead creating a new one.
i have already tried but i get the same error.
what was the error message actually?
create a new token the following 3 permissions should be selected from the list of permission available on the Token page.
- View and search Envato sites (checked by default)
- Download the user’s purchased items
- List purchases the user has made
More than the above 3 permission can cause error.
If still no luck then please open a support ticket in the author support system. I can see a link (Please open a ticket) in your screenshot.
Hope this will help you.