I’m so, soo, soooooooo terribly annoyed. Yesterday I finally received my Hollywood Brass + Strings bundles, and some other EWQL-stuff, by mail. So after having spend hours on making copies of the original DVDs, installing the stuff, regging my account, I still can’t use it. I need to register an iLok-account, and so I did. You know how it goes: register something, wait for an email with therein a link to validate your address. I always quadrupple-check these things, and I’m 100% sure I entered the correct data. Yet still no validation link.
So, you’d think you’d contact support. You go to the iLok-site, to their support section, and with everything you click, it requires you to login first to be able to ask for support. Obviously that’s not possible since the account is not yet activated. Grrrrr. Sorry, I’m coming from the IT-world as a software engineer, and ugh, this is just utter crap. Take on top that the entire order process was ‘a load’ as well. The EWQL-site is super-duper slow, as was the order-processing (had to wait like 10 or 11 days for it to start getting processed).
Well, then you decide to contact the iLok-company by phone. Apparently they thought it would be nice to not put any contact information on their website. Some company. And apparently there’s little to no info on the entire internet about how to contact them. Apart from all those messages from people asking: “How to contact iLok?!”.
I’d expect something more for software this expensive. Such an anti-climax after all this waiting… I just SO hate it when companies who use e-business, fail at having a decent website. If you can’t even pay for a decently working web-platform, then puhlease, refrain from e-business. Geez!