Hi everyone,
Starting from Sep 4th, google analytics connected to my profile is showing no data.
There was a feature where we can connect our profile with google analytics. I can’t seem to find it now. Is it removed?
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Same here.
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I have not seen the data since September 3rd.
I thought I was the only one with this problem.
No one knows what the problem might be?
We sent a ticket about this a week ago but no response yet. I hope it is a temporary issue.
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It woks for me but only visits, no refferals… it kind pointless
Thank you for your response, @FWDesign. It’s strange because we haven’t changed anything in the configuration, yet the visits still aren’t working. Any advice on this would be appreciated.
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All you can do is to write a support ticket ask what is going on
Is there any news about the problem Google Analytics?
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Hi @StudioProject. I’ve been doing some digging to find out what’s happening with this one, as my understanding was that no data should have been going out to Google Analytics since the Google shut down their Universal Analytics systems on June 30.
After talking to our Analytics and Data teams, it turns out that assumption was wrong, in the specific case of Author GA3 properties that have been converted to GA4, while keeping the same GA account. In that case, Google had been converting some of the analytics data sent to your analytics profile into GA4.
However, sending that data out still relied on the deprecated GA3 endpoints. These are no longer supported, and we’ve been rebuilding all of our site analytics to use GA4 over the last year. While visits/pageviews remain similar, there are significant differences in how data is collected between GA3 (pageviews and referrals) and GA4 (hundreds of separate “events” per page). As a result, there’s no direct comparison between most data points across the two systems.
Within Envato Market, all our remaining GA3 code was removed during cleanup work at the start of September, which seems to match the timeline of the reports in this thread.
That prevents us from sending the new GA4 data out to individual Author Google Analytics profiles, in the way we used to.
However, all authors who previously had a GA3 property listed on their Envato Market account do have access to our new GA4 data. The current system for this is a little clunky, but it gives you more than the visits-only data that was pushed out through the old GA3 system.
If you go to https://themeforest.net/user/USERNAME/analytics_reports you should see four reports available in CSV format. These are updated weekly, around 11am every Tuesday morning (Melbourne time). There are reports for Audience, Campaigns, Geo and Page details.
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Thanks for the answer @BenLeong .
This is frustrating because now we will not see any reports, visits and real-time statistics, as it was before.
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Understood - the weekly reports aren’t ideal, but GA4 currently doesn’t support the kind of process that we’ve been using for the last few years to get GA3 out to individual profiles. At the moment, the CSV downloads are the best way for us to provide you with the new GA4 data.
Google are continuing to change how GA4 works though, and it may be possible in future to return to some kind of real-time dashboard. There are stronger protections in place for data privacy now though (which is generally a good thing!), so they may not support features that would allow an organisation to split up their customer behavioural data and send it out out to separate analytics profiles.
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You should consider adding an option to integrate the Google Ads Conversion Tracking Tag and Facebook Pixel, allowing authors who market their products through Google and Facebook ads to track performance.