Going around in circles

tips-and-tricks

#1

Going around in circles trying to get support. I bought the MyMagazine - Stylish Portal News site and it won’t download. It keeps telling me the stylesheet “The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed”. I can’t get hold of the author Bebel as there is nowhere for me to do that and I have now registered at many sites that I don’t want to be registered at to find their details. I followed all the information I could find to fix this but the zip file has only one file in it and that’s the theme. I just need to reach the author to find an alternative or I need to seek a refund. Where do I go to get some help that is easy to find. I don’t need someone to create the webpage we have been running for a few years and I change the theme often to keep it fresh. Now I bought the theme on Sunday, spent hours going around in circles looking for a way to contact the author and spent all my data bundles trying various downloads. HELP!


#2

Hi.
There are Two Templates with the Same name - make sure you are purchased the Wordpress Version.
If you are purchased the HTML Site version Contact Envato For Refund (To purchase Wordpress Version). : https://themeforest.net/refund_requests/new

If you Purchased A Wordpress Version Check this One : https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.4029812.599821966.1454697931

If you still get the problem Contact The Theme Author (Theme Support) :
http://themeforest.net/item/mymagazine-stylish-portal-news-site-wordpress/117066/comments
http://themeforest.net/item/mymagazine-stylish-portal-news-site-wordpress/117066/support