Just got it tonight… It was my panic lol
Actually, we don’t have a slider box, The guy didn’t support the request
Talk to Envato support team with the details. We believe the review is unfair.
Get in touch with envato market author help center they would like to assist you.
You already approve the Refund mean your sale and rating both has gone. If you thought the rating was unfair then I am very much curious why you approved the refund request!