FTP Login Error: Could not connect to server


I tried to upload my item. But i face a error (screenshot 1) . Then try with FTP. But when i try login with FTP i face also another Error. (Screenshot 2).

Ftp Password Create from here: https://build.envato.com/create-token/

screenshort1 - https://prnt.sc/p5tycu
screenshort2 - http://prntscr.com/to96wg

please help

Hi @uxliner

About error (screenshot 1) click the Cancel (main-file.zip) and try to upload agin (only main-file.zip) and continue and submit. hope it will fix the issues.

About error (screenshot 2) please try with in this way:
Protocol: FTP - File Transfer Protocol
Host: ftp.marketplace.envato.com
Encryption: Use explicit FTP over TLS if available
Logon Type: Ask for password
User: <your Envato username here> (this is case-sensitive)
Password: <you will be prompted for the API key>

  1. Make sure API has permissions to:
  1. When you log in you’re using the new API key as your password, and the username is set case sensitive


1 Like

Thank you for quick support, I already tried both way before, but not worked

About error (screenshot 1) very few times I faced this but I cancelled and uploaded again and got success. you can try with clear browser cacahe.