FTP Critical error: Could not connect to server


I tried to upload my update file. But i face a error (screenshot 1) . Then try with FTP. But when i try login with FTP i face also another Error. (Screenshot 2).

Ftp Password Create from here: https://build.envato.com/create-token/

screenshort1 - https://prnt.sc/p5tycu
screenshort1 - https://prnt.sc/p5u0zg

please help

Your FTP username is case sensitive. Use Abdullah_Mamun00, not abdullah_mamun00.

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Thanks for it… it is done .

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using vpn connection solve my problem regarding ftp server error issue.