Frenify Builder tab not working

Frenify Builder tab not working. recently purchased fotofoy theme


Please contact your purchased theme author, theme author will assist you.

How to contact an author to get support or for any technical query:


But author is not responding

you can try to post a comments in the item commnets page and let them know. hope author will reply you and will assist. Thanks

I have the same problem. It has been a week since I bought Frenify 's Fotofly Photography WordPress Theme, and have sent them 5 messages through different ways: through the support page from the Theme, and also by e-mail. They simply doesn’t answer.
The thing is that I have tried to solve the problem applying many differrent solutions, but nothing works.
Now I have spend 59 Dollar for nothing. The Frenify Builder doesn’t work. I can’t use this template. I’ve installed it with an older version of Wordpress, 5.4.1., also an older version of PHP, 7.3, 7.2, the latest PHP version… Nothing works.
What should I do? Authors are not responding. Could anybody please ask the author to answer me and give me the solution?
Thanks in advance for your help.