We have searched on the procedure and been advised to join this community to find answers to our problem.
We purchased Hotel Calluna - Hotel & Resort & WordPress Theme on December 29 2015. After 14 Topics and 77 replies, about a month ago, we been blocked in the support forum of themetwins.com, the seller of the theme, not being able to finish the Website for our customer, as there still are css issues in the booking plugin that comes with the theme,
Theme twins justifies blocking us on ground of “writing in other peoples posts”. We started writing on other posts after desperation took us, as we found that other customers are suffering of the same issues, contrary of what theme twins was argumenting us that “the issues are caused by our own files and css customization”.
We always told theme twins that we use standard compliant procedures, with child themes and customizing through the functions.php child theme.
The last post we wrote them was the following, demonstrating their wrong css:
“Hello Theme twins:
As we explained before, we are not asking for customization.
This is wrong css from origin that needs to be repaired by you, the developers.
Two html/css issues that came with the last Awe Booking update need to fix.
The first one https://s16.postimg.org/jx58abhn9/no_arrows.png has no arrows shown on calendar.
The second one, at 750px resolution, the booking form https://s24.postimg.org/ct3obrget/css_check.png seems to go behind the background (z-index problem).
Same behavior in your demo in montemar.ec/calluna/awe-booking-check/ (to be sure is not an issue from our css customization).
Please provide an urgent solution for this.
We come to this community seeking on advice of the procedure, of what can be done to make twin themes recognize their css error, to fix the issue, and to get us back on their forum again.
Looking forward to your feedback.