Flatsome Theme Refund request not yet processed

Hi All,

I have requested a refund for Flatsome Theme on 23rd of March 2021. My purchase was still under the 30 days money back policy. I have received a confirmation email from Envato market at the same time. since then I have not heard anything about the status of the refund. what should I do next? please help.

Thank you

It may take some time to get the refund but you can contact Envato support once again.

Thank for responding ki-themes. would you mind sharing the link to contact Envato support?

Envato don’t have 30 days money back policy but envato have Envato Market Refund Rules to protect both Customer and Author.

If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).

Envato market customer support link: http://enva.to/Help

Thanks