First sale reversal


#1

Hi, I just had my first sale reversal is there a way to know the reason ?

Thank you :slight_smile:


#2

Hello! The main reasons here https://help.author.envato.com/hc/en-us/articles/360000536563-What-Is-A-Sales-Reversal- ,or ask Envato’s support, open a ticket here https://help.author.envato.com/hc/en-us/requests/new
Good luck!


#3

Thank you @CleanMagicAudio :slight_smile: