Hi there I made my first purchase on Themeforest with https://themeforest.net/item/alaska-seo-whmcs-hosting-shop-business-theme/10068801?s_rank=3
I got charged the amount but I dont see it in downloads and now its appearing in my cart again? Anyone have any problems like this with there first purchase? Any help would be appreciated.
Contact envato support they will help you out.
You didn’t confirm your account by clicking the email that they sent. The amount is on hold, when you confirm the email, you will be charged and it will take a place in the downloads.
Do not perform the purchase twice, you will be charged again but in that case you can ask for refund for the second one.