I had a bad experience today with a theme I recently bought. The theme freezes, crashes browsers, and when you go to the author’s website there is hardly any support. The documentation is in very broken English, and is not relevant at all to the theme. When I left a bad review I finally got a response after a while saying “I don’t want to provide support to you” when I paid for support. This was the first time I’ve had a bad experience with Envato Market!
On the flip side, over a year ago I bought a theme that was meant to be a travel blog. I didn’t make a travel blog. I used it to do postcards! The author was kickass, and answered my questions. The documentation was amazingly detailed. He even added my website to his description to show a unique take on his theme. I absolutely loved that.
Every author I’ve had so far on ThemeForest & other Envato sites have been very thorough with their work. For the first time, I was completely thrown off. It’s very upsetting. But, on the other side, there are some absolutely amazing and supportive authors that love to see what ended up being done to their work.
Have you had a bad experience? What about a positive experience?