finelayers not answering our emails after purchasing the theme

Envato Customers Web and Code
1

Dear Envato,

We just purchased a theme from finelayers(https://themeforest.net/item/book-store-wordpress-theme-bookstore-wp/17674516) in envato market.

After installing the theme and test it we had some issues with it, so we contacted theme support team through this email (shykh.erfan@gmail.com) on 29/07/2017 BUT till now we didn’t get any reply.

So please take an action since we bought the theme via your market and we have six months of support.

Regards

2

Hello,

You’ll notice on the item’s support page that the author has their own support forum - https://themeforest.net/item/book-store-wordpress-theme-bookstore-wp/17674516/support

Perhaps try to use that. I noticed you also posted an item comment, the author will see that as well.

Thanks!