File upload problem

Envato Authors AudioJungle
1

Hello community!

I have been trying to upload a pack of 197 mg for 3 or 4 days and it is impossible for me, since I can load the preview but the .rar file always gives me an error.
I have tried several browsers, but no luck.
The option of “ftp account” is also not valid for me since I did not know how to create the account successfully (very complicated).
Sometimes it has happened to me that there were loading errors, but they solved themselves after a while.
Is this happening to someone else?
Can someone guide me to find a solution?
I’m on the verge of an attack of nerves!
Thank you

2

Hi,

Try with change browser
still not working open a Envato author help ticket they would like to assist you.
https://help.author.envato.com/hc/en-us/requests/new?ticket_form_id=360000010786

you can try with Envato FTP upload system

hope will helpful for you.

Thanks!

3

Thanks for your reply,

What do you mean by the change browser that still does not work?

I tried to create ftp server by following the instructions but I find it too hard for me.

I just wrote a ticket, but I’m too nervous with all this already.

Normally these loading errors were solved only by testing later.

Thanks for answering.

4

Do you upload “.rar”? Probably everything and always “.zip” uploaded.

5

@CleanMagicAudio said something right if you using rar change & try with Zip

Here another article about upload problem

1 Like
6

Thank you very much for your new response.
I have read that article too and I have loaded the file in .zip with the latest version of firefox, but the error persists when uploading the file.

1 Like