File Downloads Not Working - No Extension

The downloads on Elements are not working properly.
I have tested this on both new items and previous items (under My Downloads).
While it seems to download a file of sorts, it is not a Zip or any other recognized file extension.

Hello!

Please open a Help ticket at the following link. Other customers are experiencing the same issue, so it sounds like something likely isn’t working properly on Envato’s side.

https://help.elements.envato.com/hc/en-us/requests/new

Thanks!

2 Likes

Thank you, Bailey.

Ticket has been submitted.

2 Likes

Having same problem as well. Ticket has been made. Hopefully it will be resolved soon. :pensive:

I found a work-around that might help.

Even though the zip files are downloading as a non-recognized file, I tried extracting the files using 7-zip and selecting “Extract Here”. Oddly enough, it worked.
I could not duplicate the fix on the standard Win 10 Zip Extraction. I only got it to work on 7-Zip.
This might also work on other 3rd party zip programs too. Certainly worth a try if you do not have 7-Zip.

Clearly this is only a temporary solutions but it keeps the project moving forward until they fix the issue.

I hope this helps!

1 Like

I am having this issue as well

Hi @L_W_Designs, @mllozoya & @Mastemine. We had an issue with Envato Elements last night that prevented some types of files from being downloaded - that issue was resolved earlier this morning, and you should be able to download items as normal.

If you see anything like this in future, you can check https://status.envato.com/ to see if an incident has been reported. You can also open an Elements Help Ticket and our Customer Success team can look into it for you :slight_smile:

2 Likes

Looks like everything is working great now.

Thank you, Ben!

1 Like