I have purchased this theme [removed by mod] from themeforest. This theme have lots of serious error. For example I have posted a tour package from the backend but it is showing the dummy data. see the link for backend screenshot Screenshot by Lightshot and link below https://vacationdiaries.in/tour/barog-diaries-kasoli-hills/ . .customer support and support is totally useless.
They are not responding on tickets. I have created many tickets and after 24 hrs they replied with excuse.
I gave 1 star to author and immediately I got the mail from author . see his reply
“Our team answer all ticket on by one. Our support tourn around time is 24hours max. We do not have only 1 or 2 ticket we have many customers we have to answer only by one according to serial. If you need more fast response we are sorry it is not possible ,we have to take care each and every customers ticket. If you dot feel comfortable and this unprofessionalism from our end. We suggest you to open refund we will approve that”
He is ready to refund but still I changed the rating to 1 star to 4 star but they are still doing same behavior. If the data stored at backend is not reflecting on front end means this website is with static value.
I still want to go with theme as I spent lot of time on this website and now author is not responding. Please advise what to do.