I feel really ripped off here!
I signed up to the subscription because I wanted to download two video templates and it seemed like a more sensible option! Imagine my surprise when I realized I couldn’t download either with the subscription! You should really make it a lot more obvious that when you say “millions of assets” you really don’t mean it! Or at least make it clear which templates you can download on the subscription
I will never ever ever sign up to this scam again! I would really like a refund for that subscription please, as I do still need to buy that video template… and now I only have enough money for the one so yeah good job there! Will definitely let any other designer I know to make sure not to sign up to this scam either!
And why is there no e-mail for customer support where I can request this refund? Or at least it is no easy to find if it does exist!
I feel sorry for the authors on here if this is how you trick your customers!