As of late, I really question the support, To give you context: look at this image: https://i.imgur.com/WOHxsNz.png
To which still to this day the author has gone silent, refuses to acknowledge me.
So I put it in refund request, again author ignores.
After 5 days I raise a dispute.
To which i get the response (eventually):
Thanks for your patience. I understand that it is your personal decision to avoid themes that requires activation before it unlocks the full feature.
However, this is not a valid reason to refund your purchase. We’re sorry, we will have to resolve this in favour of the author.
This has to be an oversight and makes me believe he didn’t really investigate this - It should be pretty black and white and ICPEN (international consumer protection) covers this (albeit case to case)
IF i buy a car from you and you tell me it’s got a gear lock and alarm and when i receive it, there isn’t, surely its a pretty clear cut dispute, really as a customer on Envato for 3 years, I’m slowly reaching the end of tether.
“get rich quick without recourse” kinda mentality to not aknowledge a supported customer and the recourse cannot acknowledge law and distinguish invalid and valid disputes - How is that meant to make customers feel protected.
Points to aknowledge
- No proper response from Author (Support dispute)
- Refund request ignored (Support dispute)
- Queried pre-purchase to which upon installation feature exists (Item not as directly described)
Shake my head…