I know this topic will soon be unlisted because of censorship (since Envato does that for every topic where authors identify serious problems about Envato), but I hope to get some replies before it happens.
I’m sure many of you saw some authors offering “discounts” and “special promotions”. Usually, they do so during product launch. If they price item at $49 (just an example), they add fake advertisement text to preview images like “special introductory price, only $49” and add higher price (like $89) next to it, misleading buyers that item’s actual price is $89 and they can buy it for $49 for very limited time only. Some authors run fake campaigns for months (found one who did it for 2 years straight) even if it’s clearly against Envato TOS - https://help.author.envato.com/hc/en-us/articles/360000471763-Discount-Promotional-Pricing-Guidelines
So, almost 2 months ago I found an author who violated TOS much more seriously. Not only he was running “special promotion” for years on some products, but he also added extra badges to preview images. These badges claimed "unconditional, no questions asked money back guarantee" and similar stuff, which also violates TOS. This is what happened after I reported him…
1 week of waiting - no single response. So I raised this question on forums and it was unlisted the same day. Thankfully, moderator who unlisted this topic contacted someone from Envato asking to take a look. And they did. One of author’s items was temporarily disabled, but was re-added next day (with false badges removed from preview images). Not great, not terrible…
Then I discovered the same author runs more fake offers and misleads buyers. He added fake discount badges to his new item, claiming that item price will be increased from $49 to $89 after “special offer” ends. So I waited 30 days, hoping author will honor his words and increase item’s price. Of course, that never happened. So I reported him again. And guess what…
1 week of waiting - no response.
2 weeks of waiting - no response. So I contacted the same moderator, asking to take a look again. He promised to do so, and several days later I received an email from Envato that ticket was assigned to a wrong person and this time they will surely take a look at this. Sounds good…
3 weeks of waiting - no further response.
4 weeks of waiting - no further response.
Finally, today I received an email that Envato took actions against the scammer. Do you want to know their actions? They asked seller to remove fake discount badge from preview image. Seller did so and continues selling products again without a single consequence. And one of his items was already disabled in the past because of same violations!
At this point, I completely lost my trust in Envato. I realize they don’t care (because if some authors mislead buyers into buying products, Envato earns a great share), but it shows a great disrespect to honest authors who strictly follow every single rule of Envato. Because some scammers continue violating TOS multiple times and everything Envato does is ask them to stop doing so for a while…
I would like to hear your thoughts before the topic gets locked/unlisted. If you have any success stories (how your reports caused removal of some item or even author account), let me know and restore my trust in this marketplace…