Facebook numbers don't show in box


I have spent a whole morning doing something I am sure is simple. My Facebook button is there using TagDiv Social Counter, I have a face book PAGE, I know the ID and have put it in, I have tried putting TagDiv in as the support video says. No luck, I still get the zero count. I am sure Tag Div will say it is a problem understanding Facebook security, but that is not helpful, all I need is a line by line problem solver, it should be easy to explain how to get a security key and an access token, but it appears not.


I am facing the same problem, can somebody help to solve it?