Extra Support bought but no response from the designers

Envato Authors Theme Authors
1

I bought the Roua theme in 2017. This august the menu stopped working. I bought extra support and opened a ticket in both the old and new support platform but there is no response at all. Does anyone have the same experience? And is there a way to get my money back?

2

Hi,

You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks