For the most part, it seems that “common sense” is faulty, illogical, and irrational reasoning. This is exactly what i have noticed with the service “extended service”. Let me break it down to a more simple understanding.
Let’s say that I bought a theme and withing the 6 months of free support i manage to get everything sorted and all is functional. So far so good, right? What happens when updated version of theme is wrong and breaks the functionality of the site after the expended time of support? Why buyers (which at the end of the day are the bosses as without them nothing works. Basically, no money no business) do have to pocket in for an extended support when it isn’t they fault why the site broke, without forgetting that the user is loosing money when site is down because of the faulty/buggy update. Also, must remember that author in order to invests mainly only time for any projects, whereas buyers have to spend time and money and yet buyers are more exposed to lose when things go wrong by authors. What authors loose when things go wrong?
With this message i hope to raise awareness and ask you to see things from a different angle. If things and rules don’t change then i strongly believe that users with get annoyed and look elsewhere for an alternative.
Thanks in advance,