Extend support licence key

Hello,
I purchased extend support licence but when I went to check the item purchased code I find it same the olde purchased key.
Also, is appear on envato the support is extended, but the author didn’t accepted the olde code.
Regards

The purchase code doesn’t change, if it looks as “extended” on Envato and you have the badge on the item page, it’s fine.

If the author is asking the “code” to renew your support on their website, you could just send the author invoice that you have received.

Thank you.