After purchasing a theme from Envato Elements/ThemeForest, the payment went through, I received a confirmation email, and I downloaded the theme. But as soon as I tried to activate it, I was locked out of my account. For five days, I contacted support repeatedly, only to get automated responses from bots. Today, they finally responded with this message:
“I understand you wish to have the account unlocked, but your account has been permanently disabled, and we can’t provide you with any specific reason why. All I can say is that we have internal policies for business that we can’t divulge.
I sincerely apologize for not being able to unlock your account and thank you for your understanding.
I’ll be closing this ticket now as we’ve exhausted our options/information available.”
This is beyond unacceptable. I followed all necessary steps for a legitimate purchase, provided payment, and was only attempting to activate the theme I bought. Now I’m being denied access without any explanation. Not only did they waste my time and effort, but I’m also out of the money I paid. It’s shocking that they’d treat customers this way, especially considering the thousands of similar complaints online.
Envato’s handling of this issue feels deceptive and unfair. All I want is either my money back or access to the product I paid for. This experience has been incredibly disappointing.