errors after domain name transfer

Envato Customers Purchases and Subscriptions
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1

We changed our name from ihidialgakiran.com.tr to ihidalgakiran.com and transferred our entire website to ihidalgakiran.com. However, after the transfer, we were unable to use the slider revision. My existing uploads have arrived, but I cannot make a new install and make changes. I asked for support again and again. The problem is not resolved and continues.

Waiting for immediate support

2

Hi

Your website is using Revolution Slider. you can check the following help documentation.

Reuse Purchase Code on New Site:
https://www.themepunch.com/faq/reuse-purchase-code-on-new-site/

Purchase Code Deactivation:
https://www.themepunch.com/purchase-code-deactivation/

Thanks

3

Hİ

I followed the steps. Still the problem continues. My changes fail and they say I have to buy them even if I have a license.

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4

have you purchased the slider plugin or received with theme bundle?

5

i bought both

6

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7

Hi

have you tried to create a new slider? you can try to create new one.
The best way to get the support is Contact your purchased plugin Author @themepunch or @ThemePunch-Support-K using this link Contact Author and let them know.

Thanks!

1 Like
8

Hi ihidalgakiran,

Thanks for purchasing Slider Revolution. Kindly follow the steps here to activate the plugin https://www.themepunch.com/slider-revolution/install-activate-and-update/ . If you’re having issues activating the plugin, contact us over at our support center or by email at help@themepunch.support and a member of our team can investigate this for you asap!

Thanks!

KC
ThemePunch

9

I’ve made all the updates and now I’m getting warned that I need to buy a license. how many times do i need to get a license for the new template. I already have a license!

10

Hi

your license (purchase code) should work fine for all slider in the same domain (you register for slider and use the ppurchase code to activate the slider). So, if you already activated/registered the slider for the domain then you can use the slider as many times you need to create new slider for the same domain. One license will work only for one domain.

If you facing issues with your registered domian then please contact at slieder author support center link provided above or email them to let them know with details.

Thanks