errors after domain name transfer

We changed our name from ihidialgakiran.com.tr to ihidalgakiran.com and transferred our entire website to ihidalgakiran.com. However, after the transfer, we were unable to use the slider revision. My existing uploads have arrived, but I cannot make a new install and make changes. I asked for support again and again. The problem is not resolved and continues.

Waiting for immediate support

Hi

Your website is using Revolution Slider. you can check the following help documentation.

Reuse Purchase Code on New Site:
https://www.themepunch.com/faq/reuse-purchase-code-on-new-site/

Purchase Code Deactivation:
https://www.themepunch.com/purchase-code-deactivation/

Thanks

I followed the steps. Still the problem continues. My changes fail and they say I have to buy them even if I have a license.

image001.png

have you purchased the slider plugin or received with theme bundle?

i bought both

Hi

have you tried to create a new slider? you can try to create new one.
The best way to get the support is Contact your purchased plugin Author @themepunch or @ThemePunch-Support-K using this link Contact Author and let them know.

Thanks!

1 Like

Hi ihidalgakiran,

Thanks for purchasing Slider Revolution. Kindly follow the steps here to activate the plugin https://www.themepunch.com/slider-revolution/install-activate-and-update/ . If you’re having issues activating the plugin, contact us over at our support center or by email at help@themepunch.support and a member of our team can investigate this for you asap!

Thanks!

KC
ThemePunch