Error Total theme forest

Envato Customers Web and Code
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#1

WordPress show me this message when I try to install a demo from the TOTAL Theme that I bought:

“There was a problem during the importing process resulting in the following error from your server: 500 ttal theme forest.”

I need help to fixed it and install the demo.

Thank you so much.

#2

Hello @martaolga_a

thanks for purchase from envato market, you can contact to author with screenshots

Thanks :slight_smile:

#3

Here is a link to request support for the Total theme - our team would be happy to help.