Error number 1062 (Xerochat)

Envato Customers Web and Code
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1

Hi friends, i bought xerochat and put it on a server (digitalocean). When I need to register and install it, this error message appears:

A Database Error Occurred
Error Number: 1062

Double entry ‘1’ for the key 'add_ons. PRIMARY ’

INSERT INTO add_ons ( id, add_on_name, unique_name, version, installed_at, update_at, purchase_code, module_folder_name, project_id) VALUES (1, ‘Facebook Poster’ , ‘ultrapost’, ‘1.0’, ‘0000-00-00 00:00:00’, ‘0000-00-00 00:00:00’, ‘’, ‘ultrapost’, 19);

Filename: models / Basic.php

Line Number: 341

Can someone please help me?

2

Hi,

Please contact your purchased Item author, Item author will assist you.

How to contact an author to get support or for any technical query:

Also you can check the Item documentation hopefully you will get necessary help.

Thanks

3

It’s suitable to connect with author. They will assist better about their product