I’m not sure what I’m doing wrong. Please help.
You have to download the Item from your Envato Dashboard Downloads then have to unzip and you will see a .zip file name with matching your theme name. You have to install that themename .zip file.
THat’s what we did.
It’s the zipfile that I downloaded that is giving me that error code.
Then, the theme and the plugins aren’t updated - they’re still the super old versions.
Oh! you are trying to update theme. please check documentation hope you will get proper help how to make update the theme. If you have still problem with the theme then The best way to get the support is Contact your purchased Theme Author. Contact Author because Item Author are best expert about their Item functionality. Don’t worry just contact Author. Author will be very happy to assist you.