Error: An unknown API error occurred.


Get error: Error: An unknown API error occurred.
re entered Access Key, but error still there.

Please help.

Thank you
Have a nice day and please take care of your health.


Please contact your purchased theme author and let them know, theme author will assist you. maybe the problem is author side api processing issue.

How to contact an author to get support or for any technical query:


Thank you.

Sorry to bother again, I tried to access their support,
get this error

404 Not Found

nginx/1.18.0 (Ubuntu)

Any idea what I could do to contact them?
Sorry just not sure where to turn to.

Thank you.

their server is down now. please try later, maybe tomorrow or after few hours (if their server live) the api will work fine. in the mean time you can go to theme page then theme comments page and post a comment and let them know. so that they can try to make their server live as quickly they can.

Thanks a million!


wiloke does not currently provide support for this item.

What do I do now?
I am not sure how this will affect my website now?

please post a comment in theme comments page and politely request them to assist you for fixing the api error for you. you can share screenshot or error message to them:

Hope they (@wiloke) will assist you. and will guide you to fix it.