Error activating Kalium license

I have a problem with the license of
“Kalium - Creative Multipurpose Theme for WordPress and WooCommerce”.
I made the purchase last night and when I try to activate it I get a message that it has been used on another domain.
I purchased the template for the creation of an art project website ( And I have not used the license for another purpose.

I have written a message to the support team.
But is there a more direct and personalized way for them to evaluate my problem?

Thank you.

Hi contact with your purchase item author @Laborator hope they will help!

Hi karinap85,

I see you have already created a ticket in our support system and one from our support agents has
already replied to your ticket. Support is monitored from Monday to Friday in office hours with European timing. Questions will be answered in the order received.

Best Regards,
Laborator Team