I bought Envato Template for my website, ‘ZIGCY Product’ I have installed the downloaded theme to my wordpress with generated token but the issues is that, the template refused to import and install the setup files. Please I need an assistance regarding this.
Watch this video - it might help. I see you have asked the author for help on their envato page and I’m sure they will assist you through the support system
Or
https://doc.accesspressthemes.com/zigcy/#faqs
It could be an issue on your server -
Zigcy will import demo within a short period of time, you don’t have to wait long for it. If some how you are unable to import the demo then this may be due to the PHP configuration limits that are set too low to complete the process. In that case, you should contact your web hosting service and ask them to increase those PHP configuration limits as follow:
max_execution_time 900
memory_limit 256M
post_max_size 100M
upload_max_filesize 150M
max_input_vars 9000
Once you have all the recommended PHP settings you should be able to import demo.