Envato Support?

Just wondering what’s the average envato support now. I’ve created a ticket and it’s been 5 days


It is really dependent on the query, sometimes you can get a response within a matter of hours whereas with other queries these could range up to 7-10days.

I’m asking if I can add “30-day money back guarantee” on my items. Will that take 7-10 days?

Given that is not something which envato’s policy or licenses cater for I would imagine it could take some time to be investigated if it were to be allowed at all.

And to think we are supposed to give support for 6 months for $2.5