Envato Support - Update Private credentials

I can’t seem to update my private sign on credentials for a product (template) that I am trying to get support on.

There is a “Update” button on the right of the support area but when I click it, I get the response in a pop up window that says “Ticket Updated”.

What am I missing here?


You should ask this to the item author because it is their own support system.

How to contact an author to get support for any Item issue or for any technical query: