My subscription was cancelled automatically, and I was sent a credit note. I can’t login to the envato element pty ltd account with my email and login. I have sent out emails to supoort but havent head back so far. I have pending projects that I need to complete ASAP.
They usually don’t cancel the subscription unless there’s a policy breach or something similar.
You will need to wait the “support” to get back to you but do not create multiple tickets.